Terms & Conditions

Terms and Conditions for Just Love Dogs

1.These terms and conditions were last updated on 22/06/2010. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. “We” or “Our” means Just Love Dogs. “You” or “your” means the person accessing, using or ordering from our website over the Internet.

2. Prices, description and availability of goods

Prices are subject to change without notice and all goods are sold subject to availability. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Colours may vary slightly from those shown on the website due to the limitations of Internet technology. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

3. Sales tax

Value Added Tax (VAT) is calculated on shipping destination. When applicable it is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are not included in our prices and customers remain liable for payment of these taxes or duties on or following delivery.

4. Payment methods

You may order online using a credit / debit card (We accept Delta, Maestro, Master Card, Solo, Visa (not Electron), Visa Electron Debit). You may order by telephoning us and pay using your credit / debit card. All prices are in pounds sterling (£) and credit / debit card transactions for orders outside the UK will be converted by the card company at their current exchange rates.

5. Delivery arrangements

Your shopping basket displays the goods you have purchased with an indication of the delivery timescale. We will notify you if your goods are not able to be despatched within this timescale, e.g. some ‘made to order’ goods may take longer. The costs for delivery are shown depending on the shipping destination and the delivery service selected. Any delivery times quoted are estimates, based on availability and normal delivery time.Please note that there may be some products that we do not ship to certain destinations, which will be indicated in the shopping basket.

6.Cooling off period and cancellation / returns

Just Love Dogs want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods to us.

All returns involving faulty or damaged goods must be notified to us within 24 hours of delivery. Returns for any other reason must be notified to us within 14 days from receipt of the goods, and you will receive a refund within 30 days of cancellation. Where the goods have been correctly supplied, then the cost of delivery will not be refunded. It is your responsibility to take care of the goods before returning them, and they must be returned in the original packaging and in a state where they can be resold. We will not accept return of goods made to the customer’s personal specifications (unless faulty or damaged in which case we reserve the right to repair, replace, or credit the items at our discretion)

Where you wish to return goods and do not have returns information, you can contact customer services for our returns address (which is the address shown on this website). Whichever way, it is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund).

Unless the goods are defective, damaged, or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to us, and also the outward carriage costs. We can arrange return carriage if required, and will inform you of the cost of doing this prior to collection. If you arrange the return, we recommend that you use some form of Recorded Delivery, as proof of shipping is not proof of receipt. If, however, the goods are faulty then all costs will be refunded.

All claims for defective material as described above or for material not according to order shall be made as above, and also in writing within seven days of the receipt of the material, failing which we can accept no responsibility. Our liability shall be limited to replacing the material or crediting the purchaser with the value of the material at our option and shall exclude any liability for labour or other expenditure or for consequent damage. We are not liable to pay for the cost of work done by purchasers on defective materials unless our previous agreement in writing is obtained.

All material supplied hereunder will be of merchantable quality. No other condition or warranty as to quality or fitness for any purpose or as to correspondence with description or sample is to be implied unless it is a warranty which is expressly agreed by us in writing. Only material supplied not in accordance with this paragraph shall be deemed to be defective material.

7. Complaints

Should you have a complaint with the service or product we provide please contact Customer services by e-mail: sales@croftonline.co.uk. Telephone: 01257 484200 (Mon - Fri. 9.00 am - 5.00pm and Saturday 9.00am - 11.45am) or fax: 01257 484201. We aim to:

Acknowledge complaints within 5 working days Advise you how long it will take to resolve the complaint Keep you informed throughout the process

8. Offensive or age restricted material

We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website. There are, however, certain products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD's). By placing an order for products with age restrictions you declare that you are of legal age to purchase those products. Should you see material which in your view is offensive then please e-mail us at sales@croftonline.co.uk

9. Trademarks and copyright

All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the eDirectory website are the property of eDirectory.co.uk and / or Just Love Dogs. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

10. Security

Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. Thawte provides our SSL security, the market leader for digital certificates worldwide, securing over 100,000 websites in more than 50 countries. To help us keep your personal information strictly confidential you should keep your password secret. While we use SSL encryption to protect sensitive information online, we also protect your personal details off-line. All employees are kept up-to-date on our security and privacy practices and we ensure that we maintain the above standards of security. If you have any questions about the security at our website, you can send an e-mail to admin@croftonline.co.uk

11. Privacy Statement

This privacy statement applies solely to information collected through this website.

Information Collection and Use

We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not sell, share, or rent this information to others other than as disclosed in this statement. During the registration or ordering process we collect some or all of the following information:

Your name and address Your contact telephone numbers (to enable us to contact you in the event of a query) Your e-mail address For credit / debit card purchases your card details Confirmation you are over 18 years of age (this is required to ensure inappropriate goods are not shipped to minors) We will confirm your personal details on our acknowledgement of order. If you have registered you may check, amend or remove your personal details by clicking the login button. If you are not registered you may check, amend or remove your personal details by e-mailing sales@croftonline.co.uk or writing to us. By registering or ordering through our website you consent to the collection and processing of your personal details by us.


A Cookie is a piece of data containing information about the user which may be stored on the user's hard drive. We use persistent Cookies which are stored on your computer to remember who you are and to enable your shopping basket contents to be stored until your next visit. You do not have to have persistent Cookies enabled to use the site. We use temporary 'Per session' Cookies for tracking your searches, shopping basket items and checkout details. If you have your per session cookies turned off or have set the highest level of security in your browser settings you may be unable to purchase items from our site.

Log Files

We use IP addresses to analyse trends, administer the website, track user's movement, and gather broad demographic information. IP addresses are not linked to personally identifiable information.


We will not share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links to / from 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us. We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.

Surveys & Contests

From time-to-time our website requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Contact information will be used to notify the winners and award prizes and may be used to send you marketing or promotional materials where indicated. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this website.

12. Notification of Changes

If we change our Terms and conditions, Privacy policy or Security policy, these will not be applicable until they are posted on our home page, so you are aware of them. Should we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we would notify you by e-mail and request your agreement to the changes. We will use information in accordance with the privacy policy under which the information was collected.

13. Default of payment

If the purchasers default in paying any sum due or cease to carry on their business or stop payment to the creditors or grant a trust deed for or make or offer to make any composition or arrangement with or for the benefit of their creditors or become insolvent or commit any act of bankruptcy or any act which would be an act of bankruptcy if committed by an individual or if the purchasers are charged for payment of any sum, any distress execution or diligence (other than an arrestment or inhibition on the dependence of an action is levied or used upon or against them or for their sequestration or winding up or a resolution is passed or notice is given of a resolution to be proposed for their winding up, then and in any of these events the purchasers may be deemed (at our option and without prejudice to our other rights) to have repudiated them and we shall be entitled to recover money due and damages in respect of such repudiation.

All internet accounts are payable before despatch, therefore all accounts are payable on demand, but in any case must be paid not later than 30 days from the date on which the goods were despatched. Such deferred payment may only be taken with our specific approval in writing. Where an account has been unused for a period of 12 consecutive months, any credit facilities previously granted will be withdrawn. We reserve the right to suspend deliveries where payment is not received in accordance with this paragraph. We reserve the right to charge interest on overdue accounts at the rate of 2% over the standard base rate applicable at the time.

14. Property of the goods.

The property in the goods shall remain with us until we have received payment in full for the goods and all sums owing and/or due to us. If the purchaser should sell the goods prior to making full payment for them our beneficial entitlement shall pass to the proceeds of such sale. So long as the property of the goods remain with us, we have, without prejudice to any obligation to purchase the goods, the right to retake position of the goods (and for that purpose to go upon the purchaser’s premises, or premises occupied them). Nothing in this condition confers on the purchaser any right to return the property, and we may still maintain an action for the price.

15. Legals

The contract will be governed by the laws of England and Wales and you agree to submit to the jurisdiction of the English courts. These terms and conditions do not affect your statutory rights as a consumer.